Account deletion
How to delete your Octy account and what happens to your data
You can delete your Octy account in the app or by emailing support. This applies to providers (the OCTY WORK app and the octy.work cabinet) and to clients (the OCTY app).
In the app
Providers (OCTY WORK):
- Open Profile → My data and deletion.
- Select Delete account — or only the data categories you want removed.
- Tap Request deletion and confirm. The request status is shown on the same screen.
Clients (OCTY): Menu → Settings → Profile settings → Delete account.
Once the deletion is done, you can no longer sign in to the account.
Without the app
Email support@octy.ru with the subject "Account deletion" and the phone number linked to the account. Support may ask you to confirm that you own the account.
What is deleted
- profile: name, phone number, email, photo;
- uploaded documents and vehicle photos;
- location history;
- chat messages;
- saved sign-ins and notification tokens.
What is kept after deletion
Records of completed orders, payments and payouts and the related accounting documents are kept for as long as the law of the Russian Federation requires and are deleted after that. They may remain in the service statistics in anonymised form.