Safety and incidents
What to do when something goes wrong
On the road
- Don't accept orders while driving — stop first.
- If a passenger behaves threateningly, you may end the ride in a safe place and cancel the order with a reason.
Incident
- Make sure people are safe and call emergency services if needed.
- Report the incident to support from the order card — the route, time and passenger are then attached automatically.
- If the car is rented through Octy, photograph the damage: it will be compared with the handover inspection.
Lost items
If a passenger left something behind, contact them from the finished order card or hand the item over through support.